Eco Car Care LLC

Privacy Policy

Effective Date: 3/26/2025

1. Introduction
Your privacy is important to us. It is our policy to respect your privacy regarding any information we may collect from you across our website and other sites we own and operate.

2. Collection and Use of Personal Information
We collect personal information by fair and lawful means that you voluntarily provide to us when you request services, schedule appointments, or contact us through our website. The personal data we may collect includes, but is not limited to: full name, phone number, email address, physical address, vehicle information (such as make, model, and service needs), appointment details and service preferences, any additional information you choose to provide through contact or appointment request forms. This information is collected with your knowledge and consent and is used solely for the purpose of providing our services, communicating with you, and improving customer experience.

3. Retention and Protection of Information
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we'll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

4. Mobile Information Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Security and Public Disclosure of Personally Identifiable Data
We don't share any personally identifying information publicly or with third parties, except when required to by law.

6. External Links
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

7. Refusal of Personal Information
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

8. Acceptance of Privacy Practices
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.

9. SMS Opt-in Details

By providing your mobile phone number and opting in through our website, booking forms, or other explicit opt-in methods, you consent to receive SMS messages from us related to appointments, service updates, and customer support; message frequency may vary, consent is not a condition of purchase, and you may opt out at any time by replying STOP.

10. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to operate our website, improve user experience, analyze website traffic, and support service functionality. These technologies do not collect sensitive personal information and are not used to send marketing or promotional text messages without your explicit SMS opt-in consent. You may control or disable cookies through your browser settings, though some features of the website may not function properly as a result.

11. Access, Update, or Deletion of Your Data
You may request access to, correction of, or deletion of your personal information that we have collected by contacting us directly. We will take reasonable steps to verify your request and respond in accordance with applicable laws and regulations. Personal information associated with SMS messaging may be retained as required to provide services, comply with legal obligations, or enforce our policies, after which it will be securely deleted.

12. Contact Information

If you have any questions about how we handle user data and personal information, feel free to contact us at [email protected]. This policy is effective as of March 26, 2025.